Knowledge Manager

Innovien

Job Description:
One of our top Global Partners is looking for two Knowledge Managers to help with an initiative to rollout a new program specific to Knowledge-Centered Service. Must be local to Alpharetta, GA, Norfolk, VA, Miami, FL, or Tempe, AZ and willing to go onsite 2-3 days per week. Apply today to connect with our team for more details!

Requirements:
• 3+ years of experience as a Knowledge Manager, Content Manager or Technical Writer
• Experience working with Knowledge Management
• Experience in conducting target audience information needs and gap analysis
• Salesforce exposure
• Excellent verbal and written communication skills with a go getter mentality

Responsibilities:
• Responsible for creating and maintaining organizational knowledge in the Salesforce based Knowledge Management System
• Assist in the introduction, implementation and coaching of the Knowledge-Centered Service methodology to supported business units
• Assist in the performance of target audience analysis for the purpose of defining unique user groups that have finite information requirements for the purpose of defining both the security group parameters for KMS, single sourcing requirements, and taxonomy
• Perform information needs analysis on assigned target audience groups for the purpose of developing information domains and define all knowledge objects in the KMS for the defined user group
• Monitor process and technology trends in knowledge management

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